New business registration requirements

1. The owner or partner must be a Malaysian citizen or permanent resident and must be at least 18 years old.

2. The business must operate in Peninsular Malaysia and Federal Territory of Labuan.

More information :

1. Guideline for Registration of New Business
2. Registration of Businesses Act 1956
3. EzBiz Online

Note : A person who is declared a bankrupt shall obtain permission from Malaysian Department of Insolvency before registering a business at SSM.

Activation of Ezbiz Online user account

The activation of the Ezbiz Online user account can be carried out at SSM counters as well as at Kiosk Tap.It.

More information: 

1. Ezbiz User Account Registration User Guideline
2. List of SSM offices
3. List of locations for Kiosk Tap.It :
   • Kuala Lumpur
   • Selangor
   • Negeri Sembilan
   • Melaka
   • Johor
   • Perak
   • Pulau Pinang
   • Kedah
   • Perlis
   • Pahang
   • Terengganu
   • Kelantan
   • Sabah
   • Sarawak

EzBiz Online user account registration requirements

1. Malaysian citizens or Malaysian Permanent Residents

2. Aged 18 years and above

More information : Ezbiz User Account Registration User Guideline

Note : Users will receive an email notication for user account activation at the nearest SSM Office or at Kiosk Tap.It. Activation only needs to be done once.

EzBiz Online user account registration status

Once the user account has been registered, the applicant will receive an email notification for EzBiz Online user account activation purposes at the nearest SSM Office or Kiosk Tap.It

More information : Ezbiz User Account Registration User Guideline

Failure to respond to Ezbiz Online query

Failure to respond to query within 90 days from query date will result in the application being auto-rejected on Ezbiz Online portal. Therefore, applicant will need to submit a new application.

Applicant can apply for refund for the auto-rejected application. Refer Guideline for Refund Application.

Note: If application fee has been submitted under Unclaimed Moneys Act 1965, applicant should refer and make an application to Jabatan Akauntan Negara Malaysia .

Changing/updating Ezbiz Online user’s email address

Business owner is required to bring along MyKad and come to the nearest SSM counter to change/update the Ezbiz Online user’s email address. This is to protect the personal data from misuse by irresponsible parties.

More information: List of SSM Offices

Note:

1. The change/update of email address by representative or third party is not allowed.
2. Submission of document to change/update email address through enquiry@ssm.com.my or enquiryrob@ssm.com.my is no longer accepted. 

Compound payment methods

1. Cash;
2. Money order;
3. Bank draft;
4. Credit card; or
5. Online payment via EzBiz Online

Cancellation of EzBiz Online user verification appointment

Applicant should click 'User Verification Request' under 'User Profile' menu to make a new appointment via link Borang Janji Temu Pengesahan Pengguna SSM EzBiz Online at EzBiz.

Steps to reply query application for registration of new business application under Skim 1 Orang Kurang Upaya 1 Perniagaan (S1O1P)

1. Login to EzBiz

2. Click 'My Business Services' menu

3. Click 'Registration Status/History' under 'Business Registration' submenu

4. Click 'Query' tab

5. Click 'Action' icon for the related application

6. Reply the query as instructed in 'Query Reason'

7. Tick (✓) in the declaration check box

8. Click 'Re-submit Application'

More information : Steps to Reply Query EzBiz Online

Note : Applicant should reply the query within 30 days from the query date.

Steps to reply query application for registration of new business application under Skim Pendaftaran Perniagaan Percuma (SPPP)

1. Login to EzBiz

2. Click 'My Business Services' menu

3. Click 'Registration Status/History' under 'Business Registration' submenu

4. Click 'Query' tab

5. Click 'Action' icon for the related application

6. Reply the query as instructed in 'Query Reason'

7. Tick (✓) in the declaration check box

8. Click 'Re-submit Application'

More information : Steps to Reply Query EzBiz Online

Note : Applicant should reply the query within 30 days from the query date.

Steps to pay compound through EzBiz Online

1. Login to EzBiz

2. Click 'Other Services' menu

3. Click 'Compound Payment' under 'My Compound Services' submenu

4. Click 'Search'

5. Click ' Action' icon to pay the compound

Steps to reply query application for registration of business termination

1. Login to EzBiz portal.

2. Click 'My Business Services' menu

3. Click 'Termination Status/History' under 'Business Termination' submenu

4. Click 'Query' tab

5. Click 'Action' icon for the related application

6. Reply the query as instructed in 'Query Reason'

7. Tick (✓) in the declaration check box

8. Click 'Re-submit Application'

More information : Steps to Reply Query EzBiz Online

Note : Applicant should reply the query within 30 days from the query date.

Steps to reply query application for change of business particulars

1. Login to EzBiz portal.

2. Click 'My Business Services' menu

3. Click 'Changes Status/History' under 'Business Changes' submenu

4. Click 'Query' tab

5. Click 'Action' icon for the related application

6. Reply the query as instructed in 'Query Reason'

7. Tick (✓) in the declaration check box

8. Click 'Re-submit Application'

More information : Steps to Reply Query EzBiz Online

Note : Applicant should reply the query within 30 days from the query date.

Steps to reply query application for new business registration

1. Login to EzBiz portal.

2. Click 'My Business Services' menu

3. Click 'Registration Status/History' under 'Business Registration' submenu

4. Click 'Query' tab

5. Click 'Action' icon for the related application

6. Reply the query as instructed in 'Query Reason'

7. Tick (✓) in the declaration check box

8. Click 'Re-submit Application'

More information : Steps to Reply Query EzBiz Online

Note : Applicant should reply the query within 30 days from the query date.

Types of EzBiz Online service

1. New business registration:
1. Personal Name - Business name that uses the same name as stated on the identity card (MyKad/MyPR)
2. Trade Name - Business name created for commercial purposes (example: Enterprise, Trading, Resources etc)


2. Changes in business details:
1. Change of principal business address
2. Change in type of business
3. Change of particulars on branches
4. Change of information of owner (new owner / pull-out / death of partners)


3. Renewal of Business Registration


4. Termination of Business


5. Penalty payment service

More information : EzBiz Online