1. Go to Pos Digicert
2. Click on 'Reset Pin' at the top right corner of the page
3. Enter Mykad or Passport number
4. An email with the link to reset pin will be send to the registered email address
5. Click on the link and follow on screen instruction to proceed further
More information: FAQ Pos Digicert
Note: If there is still a problem, please contact Customer Service Pos Digicert at 03-8800 8008 or e-mail to customercare@digicert.com.my.